Privacy Policy

This Policy outlines JNR Herbals (hereafter “we", “us", or “our") practices in relation to the storage, use, processing, and disclosure of personal data that you have chosen to share with us when you avail the products and services offered on or through the Platform (hereafter “Services"). This Policy sets out the basis on which any personal data we collect from or about you, or that you provide to us, will be processed by us. Capitalised words in the Policy shall have the same meaning ascribed to them in the Terms and Conditions (“Terms"). Please read this Policy in consonance with the Terms. By using our Services, you consent to the collection, storage, use, and disclosure of your personal data, in accordance with, and are agreeing to be bound by this Policy. This Policy, together with any terms of the arrangement we have with you, applies to your use of the Services.

THE DATA WE COLLECT ABOUT YOU

We collect different types of personal data about you. This includes, but is not limited to:

• Identity and Profile Data: Such as your first and last name, username, title, passwords, purchases, sales or orders, feedback, survey responses.
• Contact Data: Including email addresses, phone numbers, delivery addresses, billing addresses, business addresses.
• Transaction Data: Including details of the Services you have availed, payment details shared by our partner payment aggregator, UPI details, and VPA details.
• Technical Data: Includes your IP address, browser type, ISP, operating system details, access time, page views, device ID, device type, frequency of visits, and other technology on your devices.
• Usage Data: Information about how you use the Services, booking history, user taps and clicks, user interests, time spent on the Platform.
• Marketing and Communications Data: Including your preferences in receiving marketing and communication preferences.

We also collect, use, and share aggregated data such as statistical or demographic data. Aggregated data is not considered personal data under law unless it is combined with personal data to identify you.

What happens if I refuse to provide my personal data?

If you refuse to provide required personal data, we may not be able to perform the contract and may have to cancel or limit your access to the Services.

HOW DO WE COLLECT DATA ABOUT YOU?

We use different methods to collect and process data:

• Direct Interactions: Data provided when you create an account, use our Services, enter promotions, or contact us.
• Automated Technologies: Data collected through cookies, web beacons, and similar technologies during your visits.
• Information from Other Sources: Data from third parties and publicly available sources.

HOW DO WE USE AND DISCLOSE DATA WE COLLECT?

We use your data for various purposes:

• To verify your identity and provide the Services.
• To improve our Services and customer support.
• To track Transactions and send notifications.
• To market and advertise our Services.
• To comply with legal obligations and protect our business.
• To enforce our Terms and respond to legal claims.

You authorize us to contact you via email, phone, or otherwise to provide the Services and inform you about features and updates.

Sharing Data:

We may share data with partners, service providers, and as required by law. We may also share data in business transitions such as mergers or acquisitions.

TRANSFER OF PERSONAL DATA

We comply with Applicable Laws and may transfer your data outside India as permitted, for example, if our servers or service providers are located in other countries.

THIRD PARTY SERVICES

Our Services may contain links to third-party websites. We do not accept responsibility for their privacy policies or the data collected through those services.

COOKIES

We use cookies to enhance your experience, track advertisements, and understand site traffic. You may encounter third-party cookies on our Services which we do not control.

DATA SECURITY

We implement security measures to protect your personal data. You are responsible for keeping your password confidential. Notify us immediately if your password is compromised.

DATA RETENTION

We retain your personal data for a reasonable period or as permitted by law after achieving the purpose for which it was collected.

USER GENERATED CONTENT

Content you post on our Platform is publicly accessible. We are not responsible for how such content is used and recommend you comply with applicable laws.

BUSINESS TRANSITIONS

In the event of a business transition, such as a merger or acquisition, your personal data might be among the assets transferred.

CHANGE IN PRIVACY POLICY

We may update this Policy periodically. Changes will be posted on this page and, where appropriate, notified to you by email.

GRIEVANCE OFFICER

For any inquiries relating to this Policy or your personal information, please contact us at: info@jnrherbals.com.